Shipping
- US$6.99 on orders under US$39.99.
- Free on orders of US$39.99 and over, counted after any discount.
- We ship to Canada and the United States.
- All prices and shipping charges on this store are in US dollars.
Where orders ship from
We do not hold stock ourselves. Your order is packed and dispatched by our fulfilment partner's warehouse in China and sent directly to you. The items in a set or kit can arrive in more than one parcel.
Processing and delivery times
Orders are processed within 1 to 3 business days. Estimated delivery after dispatch: 8 to 15 business days to the United States and to Canada. These are estimates, not guarantees. Delivery can take longer around public holidays and during the November and December peak season.
Tracking
You receive a confirmation email when you order, and a second email with a tracking number when your order ships.
Duties and taxes
Import duties and taxes are included in the price you pay. You will not be asked to pay anything on delivery.
Late or lost parcels
If your tracking has not moved for 10 days, or your order has not arrived 30 days after dispatch, contact us through the contact page. We will investigate with the carrier and either reship your order or refund it in full.
Wrong address
Please check your address at checkout. If you notice a mistake, contact us straight away; we can correct it until the order has been dispatched.
Returns
You can return an item within 30 days of delivery, provided it is unopened, unused and in its original packaging.
What cannot be returned
For hygiene reasons, cosmetics and personal care items that have been opened or used cannot be returned. This includes lip products, creams, false lashes, exfoliating mitts, applicators, trimmer and shaver heads, and anything else that touches skin. This does not affect your rights if an item arrives faulty.
If something arrives faulty, damaged or wrong
Contact us within 14 days of delivery with your order number and a photograph of the problem. We will replace the item or refund it in full, including what you paid for shipping, and the return costs you nothing.
Return shipping
For a change of mind, return postage is paid by you. For a faulty, damaged or incorrect item, we cover it.
Refunds
Once your return reaches us and has been checked, we refund the original payment method within 5 business days. Your bank decides how quickly the money appears on your statement.
Cancellations
You can cancel an order for a full refund at any time before it has been dispatched.
How to start a return
Write to us through the contact page or at team.modelinebeauty@gmail.com with your order number and what you would like to do. We will reply with the return address and instructions. Please do not send anything back before you hear from us, because parcels sent without a return authorisation cannot be traced to your order.
The full shipping policy and refund policy are also available from the checkout.