Shipping policy

WHERE WE SHIP

We ship to Canada and the United States.

SHIPPING RATES

US$6.99 on orders under US$39.99.
Free on orders of US$39.99 and over, counted after any discount.
All prices and shipping charges are in US dollars.

WHERE ORDERS SHIP FROM

We do not hold stock ourselves. Your order is packed and dispatched by our fulfilment partner's warehouse in China and sent directly to you. The items in a set or kit can arrive in more than one parcel.

PROCESSING AND DELIVERY TIMES

Orders are processed within 1 to 3 business days.
Estimated delivery after dispatch: 8 to 15 business days to the United States and 8 to 15 business days to Canada.
These are estimates, not guarantees. Delivery can take longer around public holidays and during the November and December peak season.

TRACKING

You receive a confirmation email when you order, and a second email with a tracking number when your order ships.

DUTIES AND TAXES

Import duties and taxes are included in the price you pay. You will not be asked to pay anything on delivery.

LATE OR LOST PARCELS

If your tracking has not moved for 10 days, or your order has not arrived 30 days after dispatch, contact us through the contact page (https://modelinebeauty.com/pages/contact). We will investigate with the carrier and either reship your order or refund it in full.

WRONG ADDRESS

Please check your address at checkout. If you notice a mistake, contact us straight away; we can correct it until the order has been dispatched.