Refund policy

RETURNS

You can return an item within 30 days of delivery, provided it is unopened, unused and in its original packaging.

For hygiene reasons, cosmetics and personal care items that have been opened or used cannot be returned. This includes lip products, creams, false lashes, exfoliating mitts, applicators, trimmer and shaver heads, and anything else that touches skin. This does not affect your rights if an item arrives faulty.

FAULTY, DAMAGED OR WRONG ITEMS

If something arrives faulty, damaged or not what you ordered, contact us within 14 days of delivery with your order number and a photograph of the problem. We will replace the item or refund it in full, including what you paid for shipping, and the return costs you nothing.

HOW TO START A RETURN

Write to us through the contact page (https://modelinebeauty.com/pages/contact) or at team.modelinebeauty@gmail.com with your order number and what you would like to do. We will reply with the return address and instructions. Please do not send anything back before you hear from us, because parcels sent without a return authorisation cannot be traced to your order.

RETURN SHIPPING

For a change of mind, return postage is paid by you. For a faulty, damaged or incorrect item, we cover it.

REFUNDS

Once your return reaches us and has been checked, we refund the original payment method within 5 business days. Your bank decides how quickly the money appears on your statement.

ORDERS THAT DO NOT ARRIVE

If your tracking has not moved for 10 days, or your order has not arrived 30 days after dispatch, contact us. We will investigate with the carrier and either reship the order or refund it in full.

CANCELLATIONS

You can cancel an order for a full refund at any time before it has been dispatched.

Prices and refunds are in US dollars.